Nicolas Wolf

Torsh is an AI-powered coaching and talent management platform serving enterprise customers (early childhood programs, K-12 districts and corporate learning organizations) and their end users through a B2B2C model.

• Drove the platform's transformation from a video observation tool into an AI-powered coaching ecosystem, shipping LLM-based features including automatic rubric scoring, real-time translation, and intelligent evaluation assistance that reduced evaluation time by 40% and expanded into new market segments including early childhood education
• Established evaluation frameworks for AI-generated content, defining quality metrics and building test sets to measure accuracy, tone, and compliance across LLM-powered features, achieving 92% user satisfaction scores and ensuring reliable performance as models and prompts evolved
• Managed cross-functional team of 8+ product managers, engineers, and designers, establishing documentation practices, sprint processes, and executive reporting cadences that increased sprint velocity by 60% and reduced critical bugs by 35%
• Designed a flexible, widget-based architecture with role-based permissions that allowed customers to configure the platform to their specific organizational workflows, expanding addressable market by 45% and increasing platform adoption among existing customers by 28%
• Led discovery and specification for strategic integrations with 5+ external systems including HubSpot and Canvas, translating complex institutional requirements into clear engineering roadmaps and delivering all integrations on schedule with zero post-launch critical issues

Laurie + MaryJane is an award-winning, family-owned cannabis edibles company based in Portland, Oregon, sold in 200+ dispensaries statewide.

• Oversaw all IT operations for a regulated manufacturing environment, balancing operational efficiency with the strict documentation and auditability requirements of state cannabis licensing
• Implemented training programs that reduced onboarding time by 40% while maintaining zero compliance violations
• Designed and implemented METRC-integrated inventory tracking systems to meet Oregon state regulatory compliance, maintaining a clean compliance record with zero audit findings as the company scaled from 5 to 200+ dispensary partnerships
• Built and managed facility security infrastructure including access control, surveillance networks, and compliance logging for a 20-person production operation
• Developed ingredient management and batch tracking workflows for edible manufacturing, enabling precise dosing consistency and quality control as the team grew from 3 to 20 staff during the pandemic-driven market boom

Actionaly is a family engagement start-up geared around household engagement and "need to know" information, rather than a constant rush of information.

• Partnered with engineering to design, prioritize, and ship product updates including automatic translation and newsletter features
• Built initial Customer Success structure after 3-4 years of formerly ad-hoc support. Wrote customer success "standard operating procedure" for customer success managers to follow
• Identified usability and initial implementation pain points with current customers and worked with engineering and sales to find dynamic solutions

Alma Technologies is a Student Information System (SIS) with an emphasis on modern instructional practices, such as standards based grading.

• Grew customer base from 4 school districts to over 50 during tenure, with most growth driven by customer referrals
• Designed and shipped an Onboarding Portal in under two months, saving approximately 20 hours per customer on data migration and still in use today
• Partnered with Product and Engineering to design and release major platform updates including a customer report builder and enhanced standards-based gradebook
• Redesigned customer service workflows to improve support quality for both customers and internal engineers

The KIPP Foundation is a national nonprofit supporting 275+ KIPP charter schools nationwide.

• Planned, developed, and managed KIPP U, a professional development platform used by over 1,400 teachers across dozens of schools and regions
• Led LMS vendor selection process end-to-end: wrote the RFP, evaluated vendors, managed stakeholder alignment, and oversaw content migration to the new platform
• Managed multiple teams of external developers and trained dozens of schools on platform implementation

KIPP NYC is a regional nonprofit charter management organization operating 18 schools in New York City, part of the broader KIPP network.

• Managed technology buildout during KIPP NYC's expansion from 4 to 9 schools, delivering 7 site renovations, 3 new school startups, and 1 school relocation on schedule with an average budget of $510k per project
• Implemented Salesforce to track student and alumni data, training 75 staff members and designing custom reports
• Coordinated website redesign that increased average time on page by 62%
• Led migration of 300 user accounts and 50,000+ files from SharePoint to a cloud-based knowledge management system, training 350 teachers and staff